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Privacy Policy

This is the Privacy Policy for ConnectDr (“ConnectDr” or “We”)

At ConnectDr, we value your privacy and are dedicated to safeguarding your personal information. ConnectDr operates the website accessible at connectdr.com and other associated websites (collectively referred to as “Websites”) and mobile applications (“Apps”).

The Privacy Policy aims to provide clarity on how ConnectDr collects, uses, discloses and protects the information gathered on our websites and/or Apps, or that is in our possession or control. It also outlines your rights concerning your information and provides contact details for further inquiries. The following statement outlines our Privacy Policy. We adhere to this Privacy Policy and all applicable Singapore Privacy laws. By using the App, you consent to the practices described in this Privacy Policy.

ConnectDr reserves the right to amend and update this Privacy Policy at our discretion. Any modifications or revisions to the Privacy Policy will be published on our Websites and Apps, becoming effective immediately upon posting. We recommend checking our Websites and Apps periodically to stay informed about any changes to the Privacy Policy. 

By accepting this Privacy Policy or continuing to access and use our Websites and/or Apps, you are considered to have consented to ConnectDr, along with its subsidiaries or affiliates, to:

(a) collect, use, disclose, and/or process the information you have provided or may provide in the future to ConnectDr, its subsidiaries, or affiliates for the purposes stated in this Privacy Policy; and

(b) disclose your information in accordance with the guidelines specified in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not access or use our Websites or App. 

General Principles
ConnectDr strives to minimize the collection of personal data from you. We only request the information necessary to manage your account and provide the services. 

Types of Data we collect
For the purposes of this Privacy Policy, personal data shall have meaning ascribed to it under Singapore Personal Data Protection Act 2012 (“PDPA”).

  • Personal Information: Name, age, date of birth, occupation, gender, mailing address, email address, identification document details and phone number. 
  • Health Information: Medical and health information provided by you, encompassing your medical history, health status, laboratory test results, diagnostic image and other health related data when using the App to consult with a healthcare provider. 
  • Billing information: Credit card or online payment system details. This information is utilised to create your account and enable you to purchase products or services through our Websites and/or Apps. 
  • Technical data: This information is collected to monitor user interactions with the Websites or Apps. Technologies like “cookies”, web beacons, and others are employed to gather data such as your server connection, browser type (e.g. Safari, Chrome), IP address, and your choices within the Websites or Apps. We use this data to assess usage rates of the Websites or Apps function and services. It’s important to note that you have the option to adjust your browser settings to block cookies. However, disabling cookies may impact the proper functioning of the features and services on the Websites.
  • Location Information: We may collect location information from your device when you use the App to provide location-based services.
  • Camera and Microphone Information: We may collect camera and microphone information when you use the App for telemedicine consultations.

Use of Information

  • Account management: Register and maintain your account on our Websites and/or Apps. 
  • Facilitating Consultation: Introducing you to medical practitioners and wellness experts (collectively, “Practitioners”) and enabling consultation via our Websites or Apps. We only share your information with the chosen Practitioners solely for conducting the Consultation. 
  • Providing Services: Delivering Information, products or services you have requested. 
  • Financial Transactions: Fees for completed consultations or any other transactions related to products or services used or purchased by you. 
  • Communication and Notification: Updates of changes to our products or services. Responding to your queries and requests. Sending marketing and promotional materials about our products and services. 
  • Operational and Security Measures: Administering the Websites and Apps, including internal operations like troubleshooting, data analysis, testing, and research. Ensuring the safety and security of our Websites and Apps. Enforcing our terms, conditions, and policies. Completing customer screening, identity verification, and fraud detection processes, including checks related to anti-money laundering and countering the financing of terrorism.
  • Data Analysis: Aggregating data into anonymized statistical information for analysis, helping us improve our service offerings.
  • Other Purposes: Performing any other functions that we may inform you of from time to time.

Please note that if incorrect contact details are provided (such as an incorrect address or phone number), we cannot be held responsible for privacy breaches due to communication sent to the wrong contact address.

Data Disclosure

Your personal data may be disclosed under the following circumstances within ConnectDr:

  • With Your Consent: When we have your explicit permission to do so.
  • To Our Subsidiaries and/or Affiliates: When necessary to respond to your queries, requests, or feedback, we may share your personal data with our subsidiaries and/or affiliates.
  • Third-Party Service Providers: When required to provide the products or services you have requested, we may share your data with third-party service providers. These providers have confidentiality agreements with us and may perform tasks like statistical analysis, email or postal mail communications, user support, delivery arrangements, or any other service essential for delivering the products or services to you.
  • Integration with Third-Party Mobile Applications: If you choose to integrate our Apps with third-party mobile applications (such as the Health application by Apple Inc. and its subsidiaries), we may share your personal data with the respective third party as requested by them.
  • Legal and Professional Requirements: When necessary, we may disclose information to our legal advisors, other professional advisors, or as authorized or required by law.

We retain the authority to disclose your personal data when it is crucial to prevent harm to the life, health, or security of an individual or a corporate entity. Moreover, we hold the right to divulge personal data to law enforcement, governmental agencies, or authorized third parties in response to a verified request linked to a criminal investigation, alleged illegal activity, or any other activity that might subject us to legal liability.

Upon successful deletion of your account

  • Your account will become inaccessible and will be permanently deleted.
  • All family profiles and credit card information associated with the account will be erased.
  • Any ongoing consultations that have not been completed will be canceled.
  • Please note that you will no longer have access to any existing healthcare data stored in ConnectDr.
  • Certain transactional data will be retained for financial audit purposes.
  • Information related to medical consultations will be preserved for the natural lifespan of the patient, as mandated by the Ministry of Health (MOH) regulations.
  • Additionally, in the event that you create a new account using the same email address, please be aware that you will not be able to view the history of your previous account.

Security of Information

We take reasonable measures to protect the security of your information. However, no security measures are perfect, and we cannot guarantee the security of your information.

Data Security Measures 

We are dedicated to protecting your personal data under our control. We have implemented reasonable precautions to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks concerning the information you entrust us with. These precautions encompass various measures, including the establishment of processes, equipment, and software to deter unauthorized access or disclosure of this information. Access to personal data is restricted to ConnectDr employees who genuinely require the information to deliver services to you or fulfill their job responsibilities.

While we are committed to taking sensible measures to safeguard the information transmitted through our Websites or Apps, it’s essential to acknowledge that the Internet is not entirely secure for transmitting data. Consequently, we do not assume responsibility for information submitted to or received from us via the Internet or for any unauthorized access or use of that information. We cannot guarantee that information communicated between you and us, or vice versa, will be received without alterations before or after its transmission. In such cases, you agree not to hold ConnectDr, its subsidiaries or affiliates, current and former employees, officers, directors, contractors, consultants, suppliers, vendors, service providers, agents, representatives, predecessors, successors, and assigns liable for any losses or damages resulting from misappropriation, interception, modification, deletion, destruction, or use of the information provided through our Websites or Apps.

Additionally, the security of your personal data depends on your vigilance. We kindly urge you to protect the password you’ve provided or created for accessing our Websites or Apps and refrain from sharing it with others.

Social Sharing Feature and Links to Other Websites

Our ConnectDr Websites and/or Apps may offer social sharing features and links to social media platforms and integrated tools. Depending on your settings with the entities providing these features, using them may involve sharing your information with your contacts or the public. We recommend reviewing the privacy policies of these entities to understand how they collect, use, and disclose your personal data.

Moreover, we might occasionally provide you with links to other websites for your convenience and information. Third-party websites may also share links to our ConnectDr Websites. It’s essential to note that these websites operate under their own privacy policies, for which we bear no responsibility or liability. Accessing these websites is at your own risk, and while we make efforts to safeguard your personal data on our Websites or Apps, we cannot control or be accountable for the policies of other sites we may link to, or for the personal data you share with them. Please be aware that this Privacy Policy does not extend to these external websites, and we advise you to familiarize yourself with their specific policies.

Contact Us

For any inquiries, concerns, complaints, or requests regarding this Privacy Policy, please get in touch with us with the details below. Kindly referencing “Privacy Policy”:

ConnectDr (OXLEY BIZHUB, 65 UBI ROAD 1, #04-24, SINGAPORE 408729)

Email: contact@connectdr.sg

— Updated as of March 2024