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Terms of Use for ConnectDr Mobile App

ConnectDr (“ConnectDr” or “we”) is the operator of the website available at connectdr.com and other associated websites (collectively referred to as “Websites”) and mobile applications (“Apps”).

These Terms of Use outline your rights and responsibilities concerning the use of the Websites and/or Apps and any products (“Products”) or services (“Services”) offered on the Websites and/or Apps that you select. This document constitutes a legally binding agreement between you and ConnectDr (the “Agreement”).

By accessing our Websites and/or Apps, making any Product purchases, or utilizing any Services provided on our Websites and/or Apps, you acknowledge and accept these Terms of Use. If you do not agree to abide by these Terms of Use, kindly refrain from accessing or using our Websites and/or Apps.

ConnectDr reserves the right to amend and update these Terms of Use at our discretion, periodically. Any alterations or revisions to these Terms of Use will be published on our Websites and Apps, and these changes will be immediately effective. We encourage you to check our Websites and Apps periodically to stay informed about any modifications to the Terms of Use.

Continued use of our Websites and/or Apps indicates your acknowledgment that you have read and comprehend these Terms of Use. Furthermore, it signifies your acceptance and agreement to comply with these Terms of Use and any revised versions thereof.

USE OF CONNECTDR WEBSITE AND APPS

By using the ConnectDr Website and/or Apps, you confirm and assure the following:

  • To use the App, you must register for an account. You agree to provide accurate and complete information when registering for an account and to keep your account information up-to-date. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify ConnectDr immediately of any unauthorized use of your account.
  • You must be at least 18 years of age or have the legal authority to enter into these Terms on behalf of a minor to use the App. By using the App, you represent and warrant that you are eligible to use the App.
  • You possess the full authority, capability, and legal capacity to enter into this Agreement and fulfill its obligations.
  • You have carefully read and comprehended the Terms of Use, along with any incorporated documents or terms, and agree to abide by them.
  • Your use of our Websites and/or Apps will adhere to the Terms of Use and comply with applicable legal regulations.
  • You will not misuse the Websites and/or Apps, violate any laws or regulations, infringe on third-party rights, engage in defamatory, fraudulent, indecent, offensive, or deceptive activities, threaten, harass, abuse, intimidate others, damage the reputation of ConnectDr, its affiliates, or subsidiaries, breach network security, or access unauthorized accounts. You will not interfere with other users’ enjoyment of the Websites and/or Apps and the services offered.
  • You will refrain from actions that could harm ConnectDr and its reputation or reasonably be expected to do so.
  • ConnectDr reserves the right, at its sole discretion, to deny your access to our Website and/or Apps, the Services and Products we offer, and/or terminate your account at any time without prior notice and for any reason, including, but not limited to, violation of the Terms of Use.

UPDATES

We consistently modify, revise, remove, or alter the content available on our Website and/or Apps. While we make every effort to maintain accurate information, we cannot assure that all details or prices presented on our Website and/or Apps will always be comprehensive and precise.

OUR SERVICES

At ConnectDr, our Websites and Apps offer a tele-consulting platform designed for remote medical consultations and other health and information services. It’s important to note that the services provided on our platform may not be suitable for everyone or all medical situations. Certain medical conditions may not be appropriate for remote consultations. If you have any doubts about accurately conveying your medical conditions or concerns to the Practitioner(s), or if you face any uncertainties, we recommend consulting a medical practitioner in person. 

Our Services should not be used in emergencies, for mental health issues, or for any condition that requires a physical examination, as determined by you or your healthcare provider.

ConnectDr makes no specific claims or warranties regarding the effectiveness of the Services offered on our Website and Apps. The information provided on our platform is for educational purposes and does not guarantee suitability for specific individuals or medical conditions, nor does it predict the effectiveness, outcome, or success of such Services.

MEDICAL GUIDANCE

Please be aware that ConnectDr does not dispense medical advice. While our Websites and Apps are designed to assist and support your consultations and health decisions, the responsibility for these decisions lies solely with you. You can ask questions on our platform or during private consultations. Answers to your queries may be found on our Websites and Apps, or Practitioners may provide medical advice during or after your consultations. However, this advice is the sole responsibility of the Practitioners, and ConnectDr cannot be held liable for it.

It’s crucial to understand that when you engage in online consultations, the advice given is based on the information you provide to the Practitioners, including your health records, medical examination history, and descriptions of your conditions or symptoms at the relevant time. You acknowledge and agree that ConnectDr and the Practitioners cannot be held responsible for misdiagnosis resulting from inaccurate information provided by you.

NO GUARANTEES

The App and the telemedicine services are provided “as is” without warranty of any kind, either express or implied, including without limitation, any warranty for information, services, uninterrupted access, or products provided through or in connection with the App.

USE OF INFORMATION

We may use your information in accordance with our Privacy Policy. By using the App, you consent to our use of your information as described in the Privacy Policy.

INTELLECTUAL PROPERTY

ConnectDr owns all intellectual property rights in the App, including all copyrights, trademarks, and other proprietary rights. You may not use any of ConnectDr’s intellectual property without our prior written consent.

PROHIBITED CONDUCT

You agree not to:

  • Use the App for any unlawful purpose or in violation of these Terms.
  • Interfere with the operation of the App or disrupt the App’s servers or networks.
  • Use any automated system or software to extract data from the App.
  • Reverse engineer or decompile the App.

 

LIMITATION OF LIABILITY


Under no circumstances shall ConnectDr and its affiliates, officers, directors, employees, and agents shall be held liable to you or any other individual for any losses, damages, and/or claims, including direct, indirect, special, incidental, exemplary, or consequential damages, whether under tort, contract, strict liability, or otherwise, resulting from:

  • Your access to and use of our App or the telemedicine services
  • Your reliance on any Content and/or any advice or information provided during or after Consultations.
  • Any computer viruses, information, software, linked sites, Products, and Services obtained through the Websites and/or Apps.

Without limiting the general scope of the above statement, ConnectDr holds no liability for:

  • Any loss or injury caused, wholly or partly, by ConnectDr’s actions, omissions, or negligence in collecting, compiling, or delivering information within or through Content.
  • Errors, omissions, or inaccuracies in such information, regardless of the cause, or delays or interruptions in the delivery of such information.
  • Any decision made or action taken or not taken in reliance upon such information.

INDEMNIFICATION

To the maximum extent allowed by applicable law, you agree to indemnify, defend, and hold harmless ConnectDr, its directors, officers, agents, and employees, as well as its affiliated entities, successors, and assigns, against any claims, demands, legal actions, judgments, liabilities, losses, expenses, and costs (including reasonable legal fees) that may arise from or be a result of:

  • Your access to and use of the Website and/or Apps.
  • Your purchase of Products and/or utilization of the Services.
  • Any information you post or make available on the Website and/or Apps.
  • Any actions you take using the Content, Website, and/or Apps.
  • Any violation of applicable laws or the rights of any third party occurring through your use of the Content, Website, and/or Apps.
  • Your breach or violation of this Agreement.
  • Any inaccuracies in the representations or warranties you make under this Agreement.
  • Any acts or omissions in fulfilling your obligations under this Agreement.
  • Any deliberate misconduct, default, unauthorized actions, or intentional omissions on your part.

COMPLIANCE WITH LOCAL LAWS

Each jurisdiction has its own laws and regulations governing the use of telemedicine services (referred to as “Local Regulations”). By accessing the Website and/or App and utilizing the Services, you confirm that you understand your responsibilities under the Local Regulations applicable in the territory where you are located, and you will adhere to such Local Regulations.

We do not guarantee that all products, Services, or Content described on or available through the Website and/or App are suitable or available for use outside of Singapore. You acknowledge that you access our Website and/or App, purchase Products, and use Services at your own initiative and are responsible for complying with all local laws and regulations.

CONNECTDR’S ADHERENCE TO LOCAL LAWS

Our fulfillment of obligations under these Terms of Use is contingent upon existing laws and legal procedures in the Republic of Singapore. Nothing in these Terms of Use undermines our right to comply with governmental, court, and law enforcement requests or requirements related to your access to and use of the Website and/or Apps, purchase of Products, use of Services, or information provided by us regarding such access, purchase, and use.

Our failure to assert or enforce any right or provision in these Terms of Use will not constitute a waiver of such right or provision.

TRANSFER OF INFORMATION

Any information you furnish to us concerning your usage of the ConnectDr Website and/or Apps, acquisition of Products, or utilization of Services will be transmitted to our affiliated companies, subsidiaries, or authorized representatives, adhering to our Privacy Policy and relevant legal requirements. By accessing and utilizing our ConnectDr Websites and/or Apps, you implicitly agree to this data transfer, our Privacy Policy, and the Terms of Use.

PAYMENT

Prices: The costs of the Services and Products will be clearly specified on the Websites or Apps at the time of purchase. These prices are subject to change based on the suppliers or providers of the Products and Services. However, any alterations in prices will not impact any Products or Services that you have already ordered prior to the price adjustments.

Payment: You are responsible for remitting payment for the Products and/or Services you have requested, as well as any applicable charges, including but not limited to:

  • Any local taxes, if applicable.
  • Transaction fees or processing charges imposed by the bank or other transaction-processing entities.
  • Any other associated fees.

You can settle the payment through your credit card or other payment methods facilitated on the ConnectDr Website and App. The charges will be incurred at the moment of Product purchase or upon completion of the Services, as applicable.

CANCELLATION AND REFUND POLICY

Teleconsultation Eligibility

While teleconsultation is a convenient option for many medical concerns, it is not suitable for acute or emergency conditions such as heart attacks and chest pain. In such cases, health professionals have the right to cancel or reject the case without prior notice, and no charges will be incurred.

Teleconsultation Fees

All teleconsultation fees paid through our app are fully refundable if the appointment is canceled, regardless of the time of cancellation.

Appointment Cancellation by User

Users can cancel a scheduled teleconsultation appointment at any time without incurring any charges, provided the cancellation is made before the scheduled appointment time. However, once the call has started, patients are not allowed to cancel, and the consultation fee becomes non-refundable. We reserved the right to impose a cancellation fees.

Appointment Cancellation by Medical Professional

In the event that a medical professional needs to cancel a scheduled appointment, the user will be notified immediately via email. Users will have the option to book a new appointment.

Refunds

Refunds for canceled appointments will be processed promptly, usually within 7 business days after the cancellation request is made. Please note that the processing time may vary depending on the payment method and issuing bank.

Technical Issues

If a teleconsultation cannot be conducted due to technical issues from our end, users will have the option to reschedule the appointment or receive a full refund.

Prescription Refills and Medical Advice

Prescription refills and medical advice provided during teleconsultations are based on the information provided by the user. It is the user’s responsibility to provide accurate and complete information. The medical professionals reserve the right to deny prescription refills or medical advice if they believe it is not appropriate based on the provided information.

Changes to Appointments

Users can request changes to their appointment time or date at any time without incurring any additional charges. Changes can be made through the app’s scheduling interface.

INTELLECTUAL PROPERTY

ConnectDr reserves all rights, titles, and interests in all of ConnectDr’s intellectual property, encompassing inventions, concepts, code, discoveries, methods, software, data, trademarks, and any related patents, copyrights, or trademarks (collectively referred to as “Intellectual Property Rights”). You acknowledge and agree not to use any of ConnectDr’s Intellectual Property Rights without prior written consent from ConnectDr.

Furthermore, ConnectDr retains all Intellectual Property Rights concerning the source code, technical information, and all content and information related to the Websites and Apps, including but not limited to text, graphics, logos, images, and source code. These Terms of Use grant you a limited, non-exclusive, non-transferable, and revocable right to access and use the Website and/or App, as well as the Products and Services available through them.

You are prohibited from using the name, logo, trademark, trade name, service mark, or any associated symbol of or linked to ConnectDr without obtaining prior written consent.

GOVERNING LAW & JURISDICTION

These Terms of Use are governed by and construed in accordance with the laws of the Republic of Singapore. The parties hereby agree to submit exclusively to the jurisdiction of the courts of Singapore.

SEVERABILITY

If any term, condition, or provision within these Terms of Use is deemed invalid, unlawful, or unenforceable by any competent authority to any extent, it shall be severed to that extent. The remainder of the Terms of Use shall continue to be valid and enforceable to the fullest extent permitted by law.

NO ASSIGNMENT

You are not allowed to assign, transfer, or novate any of your rights, interests, or obligations under these Terms of Use to a third party without obtaining prior written consent from ConnectDr. Any purported assignment in violation of this provision shall be null and void.

RIGHTS OF THIRD PARTIES

Except where expressly permitted in this Agreement, any person who is not a party to this Agreement has no rights under the Contracts (Rights of Third Parties) Act (Cap. 53B) or any modifications, supplements, or adaptations thereof, to enforce any terms of this Agreement.

NO IMPLIED RELATIONSHIP

These Terms of Use do not establish a partnership, agency, or joint venture between you and ConnectDr. You do not have, nor can you represent to any third party, the authority or power to bind ConnectDr or create liability on behalf of ConnectDr, whether through words or actions.

SOCIAL SHARING FEATURES AND LINKS TO OTHER WEBSITES

Our Website and/or App may provide social sharing features and links to social media platforms and other integrated tools. Additionally, we might occasionally offer links to external websites for your convenience and information, or third-party websites may share links to our Websites. We do not oversee these social sharing features, social media platforms, and external websites, and we are not accountable for their content or privacy practices. The inclusion of links to such features and websites does not imply our endorsement of their content or any association with their operators.

We recommend reviewing the privacy policies and terms of use of the entities that provide these social sharing features and external websites.

PRIVACY

We may collect, use, and disclose personal data, including but not limited to, name, passport number or other identification details, address, phone number, and email address, in connection with your use of the Websites and/or Apps, purchase of Products, or utilization of Services.

Please refer to our Privacy Policy (accessible at https://connectdr.sg), which is incorporated herein by reference, for detailed information on our personal data protection policies governing the collection of personal data.

CONTACT DETAILS

If you have any questions or comments regarding the Terms of Use, kindly reach out to us at:

CONNECTDR (A PRODUCT UNDER HEALTHTECH CONNECT PTE LTD)
OXLEY BIZHUB, 65 UBI ROAD 1, #04-24, SINGAPORE 408729

Email: contact@connectdr.sg

To assist us in processing your request, please provide the following information:

  • Your full name
  • Contact number
  • Email address
  • Details of your comments and/or queries